Business Rankings Reputation Defender

Business Rankings Reputation Defender

Monitor online reviews and measure the customer experience. Then optimize the customer experience with customer feedback

    

4 out of 5 consumers reverse their purchase decisions based on negative reviews. Get alerts of new reviews and customer feedback in one dashboard. Easily respond to customers and work to improve your brand reputation.

Close the feedback loop faster.

Monitor Online Reviews

Monitor Online Reviews

Constantly monitor reviews from Google, Facebook, TripAdvisor and over 80 other review sources. Collect reviews via customized "review funnel" landing pages and widgets Embed review collection widgets on business websites, social pages, etc. Provide a mobile-optimized customer experience through the funnel

Receive More Customer Feedback

Receive More Customer Feedback

Improve your reviews by 400%*. Ask your happiest customers for reviews. Customize email and text message campaigns, templates, timing and sequence Automate sending, follow-up, removal and de-duplication of campaign recipients

Track location performance

Track location performance

Designed for enterprise businesses to identify trends and performance across locations. Monitor major, minor and industry-specific review sites for new reviews Get review alerts or send to clients or staff based on custom criteria Coordinate and manage response with simple status and notation tools

Work with the highest-rated customer support.

Our award-winning Customer Success team is here to help you unlock insights and ensure you’re using the platform efficiently.

Online Reviews are the best metric of the customer experience available today. Our review monitoring software makes it easy to collect and analyze actionable customer data. Join our over 30,000 happy customers

What Our Clients Are Saying

What Our Clients Are Saying
BusinessRankings.org provides us with a more accurate view of our locations through the eyes of customers than we’ve ever had. To keep a pulse on reviews for all of our locations, we have to have one place, and Consumerankings is that place."
David Odom

David Odom

CEO
We’ll get commended by customers for showing promptness and attentiveness to their needs when there is a negative review. This is definitely a big win and would have been difficult to implement if not for BusinessRankings.org."
Maria Alvarez

Maria Alvarez

Director of Marketing
With BusinessRankings.org, we can get granular insights and a snapshot of what the overall sentiment is for all of our reviews. So we get an overall star rating for a particular medical group or a particular doctor.”
Jason Clark

Jason Clark

Web Marketing Manager

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Latest News

9 Customer Service Hacks to Win Rave Reviews

No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team is not up to snuff, your company will be hemorrhaging revenue. To be honest, quality customer service is not complicated. Essentially, your customers need to embrace theses mantras: Be humble Be helpful Be friendly Be […]

10 tips for the Plastic Surgeon: managing your online reputation

Think twice before suing your patients for posting negative online reviews. This was the main takeaway message from the federal court’s recent ruling in Loftus v Nazari, but this doesn’t mean you don’t have other options. The one thing you can’t do is nothing. Doctors who simply ignore review sites are in for a rude awakening. […]